- Katılım
- 23 Ocak 2021
- Mesajlar
- 38
- Tepkime puanı
- 44
- Puanları
- 18
BACK ORDER Dear (customer name), We regret to inform you that the item you ordered is actually out of stock and is on back order. We are expecting to receive these back in stock in approximately 2-3 weeks per the manufacturer. This is still not guaranteed as it depends with the manufacturer, sometimes its sooner, sometimes it could be later as well. This is just an estimated time. That being said, we are very sorry we are unable to ship this out to you and apologize for any inconvenience this has caused you. We have 2 solutions for you. A) We can offer you a full refund and call it even, we will still leave you positive feedback and hope you do the same for us! An email cancellation will be sent by ebay, please accept it. B) If you don't mind the wait, we can ship it out when it does come back in stock. To show you our gratitude and to send you a token of appreciation, we can offer you a 5% refund on the order if you choose this option. Please let us know which one works for you, sorry once again. We appreciate your understanding and patience regarding this matter
CANCEL - ALREADY SHIPPED - UNABLE Greetings, we respect your request to cancel the order, however, we are unable to guarantee that the order can be canceled at this point. When an order is placed, it gets routed to our vendor within 2 hours. The best time to cancel the order is before those 2 hours. Once the order is routed, we have to "catch" the order with our vendor before it ships as most of our customers appreciate fast shipping. The best thing to do at this point is simply refuse the delivery once it arrives that way the order will go right back to our warehouse. We can issue you a full refund once it gets routed. Thank you and have a great day
CANCEL - SHIPPING/ADDRESS ISSUE Dear (Customer Name), we are not 100% sure what the reason is but when we went to process your order and ship to you our vendor kicked it back saying they can't deliver to your address. Possibly city/state regulations with products like this. We are very sorry to inform you we will be issuing you a full refund immediately. My most sincere apologies about that for any inconvenience this may have caused you.
GSP - INTERNATIONAL SHIPPING Dear Valued Customer, Currently, we ship our items internationally (Outside the USA) through Ebays Global Shipping program, where we actually ship the items to Ebay's shipping center, and then Ebay will re-ship it to the end customer. Due to this process, we have no control in postage/fees/import duty/taxes. Ebay is the one that calculates and handles that. If you are able to Buy It Now and check out, the postage should automatically calculate for you. If you are unable to check out, it simply means the item is not available to ship through this program due to weight/size/category restrictions. We thank you for your business and hope that you place the order if you can, and we will do our part and get it out to you right away. Typical turn around time is 10-14 business days. Thank you!
INTERNATIONAL ORDER ARRIVED DAMAGED Greetings, with our international orders resolving issues can be a bit tricky due to the distance and shipping fees back and forth. First, we would like to apologize about the damaged box, we shipped this brand new and all items are inspected before we package them, we would never want to send a buyer a damaged item, ever. It appears the carrier might have mishandled and it got damaged some how even if the box shows no sign of wear. Let me explain, we actually dont ship the items directly to our customers outside the USA. What happens is, we ship with the global shipping program. The items we ship, are actually shipped to EBAY headquarters. Ebay actually repackages the item and re-ships it to through a global shipping carrier, so ebay actually handles the shipping to the customer once they receive it, and they inspect the items as well. To get some kind of reimbursement, or resolution, you would have to contact ebay regarding this matter and explain to them the item arrived damaged. Ebay will review your claim or more than likely they will be the one issuing the refund. My apologies once again for any inconvenience caused by this issue.
PICK UP AN ITEM Dear customer, we appreciate your business however we currently do not have will call or pick up system available at this time because we ship from multiple warehouses across the US. We assure that if you order it, we will ship and get it delivered as soon as possible. Thank you
PO BOX Dear Valued Customer, Thank you for your order! We wanted to inform you that because we ship with UPS, they are unable to deliver to a PO BOX. Do you have a physical mailing address we can ship your order to? Please let us know, thank you!
PRICE ON RECEIPT In order to provide our customers with a larger variety of products within the fastest amount of time, we often ship our items directly from our vendor which includes (Source Name). Normally the price is not displayed so we apologize for the confusion, please disregard the price. (Next Part OPTIONAL dep
REFUND - OUT OF STOCK Dear (Customer Name,) It is with an extreme emotion of shame and regret that we have to inform you we are unable to complete this transaction and we will be issuing you a full refund right away. I am so so so sorry about that. We actually ran out of stock on this item a few weeks ago and with a few clicks (a mistake) on ebay, this item was accidentally relisted when it was not suppose to. I am so sorry about that. As a good gesture, we would like to extend a 10% discount on any other order or future item you place with us. I appreciate your understanding regarding this issue and once again I apologize for any inconvenience this may have caused you.
RETURN - DID NOT LIKE, WRONG SIZE, NO LONGER WANTED, ETC For a return please ship the item back to the address provided below to process properly. Buyer has to pay for shipping. USPS would be the least inexpensive route (Your return address or the source return address goes here) Upon receiving the item, we will issue you a refund minus a 20% restocking fee. (Optional, your preference to keep the restocking fee or not) Thank you and have a great day
RETURN - DAMAGED ITEM Dear (Customer Name), I am so sorry to hear the item arrived damaged. Please know that we shipped this out in new perfect condition. What appears to have happened was the shipping carrier mishandled the package and damaged the item, which we have no control over. This is not a problem and where our excellent customer service will come in. We may be required to file a claim with the shipping company and we will work quickly to provide an adequate resolution for you. To help expedite the process, we ask that you take and upload 1 or 2 photos of the damages to help us with our claim. Please allow me 24-48 hours to come up with a resolution for you. We will either: A) Issue you a refund to replace the order (We may or may not be required to have the item shipped back) B) Get a replacement order out for you. Thank you for your understanding/patience, and again I apologize for any inconvenience caused.
RETURN - MISSING PARTS Dear (Customer Name), I am so sorry to hear the item arrived with missing parts. Please know this is extremely rare and uncommon but it does happen as people in are warehouses are human and can make mistakes from time to time. We had this item shipped directly from our vendor so please allow us to contact them for a quick resolution. I will be contacting you within 24-48 hours on how to proceed but please know we will do what we can to make this right for you. Thank you for your understanding/patience and again we apologize for any inconvenience caused.
SHIPPING - PAST 2-3 BUSINESS DAYS BUT NO TRACKING # Dear (Customer Name), we ship from multiple warehouses and vendors and there is often a delay with obtaining the tracking # with certain ones. This should have shipped out by now so please allow me 24-48 hours to contact them to obtain the tracking #. I should notify you soon when we get this information
SHIPPING - WHEN WILL IT SHIP? Orders typically ship within 1-3 business days of payment. (Weekends do not count as business days and we are closed during weekends) We do our best to ship out as quickly as possible. This is reflected in the estimated delivery date you were originally given. We will update you with tracking information as soon as it ships. Thank you and have a nice day
SHIPPING GENERAL REFUND To properly get the refund, you must ship this to our returns center: Here is the address (Enter return address) Please make sure to have tracking # for proof/record and email this to us once its shipped. Sorry it did not work out for you, we will issue the refund within 48 hours of receiving your item. We will still continue to leave you positive feedback and hope you do the same! Thanks and have a great day.
VOLTAGE The item runs on 110V made for North America, however, with a simple transformer or converter which you can find at any local electronics or hardware store, you can use this in your country with no problem! Enjoy! We got a few of these left so order 1 right away and we will get it shipped for you. This is an awesome item!
CANCEL - ALREADY SHIPPED - UNABLE Greetings, we respect your request to cancel the order, however, we are unable to guarantee that the order can be canceled at this point. When an order is placed, it gets routed to our vendor within 2 hours. The best time to cancel the order is before those 2 hours. Once the order is routed, we have to "catch" the order with our vendor before it ships as most of our customers appreciate fast shipping. The best thing to do at this point is simply refuse the delivery once it arrives that way the order will go right back to our warehouse. We can issue you a full refund once it gets routed. Thank you and have a great day
CANCEL - SHIPPING/ADDRESS ISSUE Dear (Customer Name), we are not 100% sure what the reason is but when we went to process your order and ship to you our vendor kicked it back saying they can't deliver to your address. Possibly city/state regulations with products like this. We are very sorry to inform you we will be issuing you a full refund immediately. My most sincere apologies about that for any inconvenience this may have caused you.
GSP - INTERNATIONAL SHIPPING Dear Valued Customer, Currently, we ship our items internationally (Outside the USA) through Ebays Global Shipping program, where we actually ship the items to Ebay's shipping center, and then Ebay will re-ship it to the end customer. Due to this process, we have no control in postage/fees/import duty/taxes. Ebay is the one that calculates and handles that. If you are able to Buy It Now and check out, the postage should automatically calculate for you. If you are unable to check out, it simply means the item is not available to ship through this program due to weight/size/category restrictions. We thank you for your business and hope that you place the order if you can, and we will do our part and get it out to you right away. Typical turn around time is 10-14 business days. Thank you!
INTERNATIONAL ORDER ARRIVED DAMAGED Greetings, with our international orders resolving issues can be a bit tricky due to the distance and shipping fees back and forth. First, we would like to apologize about the damaged box, we shipped this brand new and all items are inspected before we package them, we would never want to send a buyer a damaged item, ever. It appears the carrier might have mishandled and it got damaged some how even if the box shows no sign of wear. Let me explain, we actually dont ship the items directly to our customers outside the USA. What happens is, we ship with the global shipping program. The items we ship, are actually shipped to EBAY headquarters. Ebay actually repackages the item and re-ships it to through a global shipping carrier, so ebay actually handles the shipping to the customer once they receive it, and they inspect the items as well. To get some kind of reimbursement, or resolution, you would have to contact ebay regarding this matter and explain to them the item arrived damaged. Ebay will review your claim or more than likely they will be the one issuing the refund. My apologies once again for any inconvenience caused by this issue.
PICK UP AN ITEM Dear customer, we appreciate your business however we currently do not have will call or pick up system available at this time because we ship from multiple warehouses across the US. We assure that if you order it, we will ship and get it delivered as soon as possible. Thank you
PO BOX Dear Valued Customer, Thank you for your order! We wanted to inform you that because we ship with UPS, they are unable to deliver to a PO BOX. Do you have a physical mailing address we can ship your order to? Please let us know, thank you!
PRICE ON RECEIPT In order to provide our customers with a larger variety of products within the fastest amount of time, we often ship our items directly from our vendor which includes (Source Name). Normally the price is not displayed so we apologize for the confusion, please disregard the price. (Next Part OPTIONAL dep
REFUND - OUT OF STOCK Dear (Customer Name,) It is with an extreme emotion of shame and regret that we have to inform you we are unable to complete this transaction and we will be issuing you a full refund right away. I am so so so sorry about that. We actually ran out of stock on this item a few weeks ago and with a few clicks (a mistake) on ebay, this item was accidentally relisted when it was not suppose to. I am so sorry about that. As a good gesture, we would like to extend a 10% discount on any other order or future item you place with us. I appreciate your understanding regarding this issue and once again I apologize for any inconvenience this may have caused you.
RETURN - DID NOT LIKE, WRONG SIZE, NO LONGER WANTED, ETC For a return please ship the item back to the address provided below to process properly. Buyer has to pay for shipping. USPS would be the least inexpensive route (Your return address or the source return address goes here) Upon receiving the item, we will issue you a refund minus a 20% restocking fee. (Optional, your preference to keep the restocking fee or not) Thank you and have a great day
RETURN - DAMAGED ITEM Dear (Customer Name), I am so sorry to hear the item arrived damaged. Please know that we shipped this out in new perfect condition. What appears to have happened was the shipping carrier mishandled the package and damaged the item, which we have no control over. This is not a problem and where our excellent customer service will come in. We may be required to file a claim with the shipping company and we will work quickly to provide an adequate resolution for you. To help expedite the process, we ask that you take and upload 1 or 2 photos of the damages to help us with our claim. Please allow me 24-48 hours to come up with a resolution for you. We will either: A) Issue you a refund to replace the order (We may or may not be required to have the item shipped back) B) Get a replacement order out for you. Thank you for your understanding/patience, and again I apologize for any inconvenience caused.
RETURN - MISSING PARTS Dear (Customer Name), I am so sorry to hear the item arrived with missing parts. Please know this is extremely rare and uncommon but it does happen as people in are warehouses are human and can make mistakes from time to time. We had this item shipped directly from our vendor so please allow us to contact them for a quick resolution. I will be contacting you within 24-48 hours on how to proceed but please know we will do what we can to make this right for you. Thank you for your understanding/patience and again we apologize for any inconvenience caused.
SHIPPING - PAST 2-3 BUSINESS DAYS BUT NO TRACKING # Dear (Customer Name), we ship from multiple warehouses and vendors and there is often a delay with obtaining the tracking # with certain ones. This should have shipped out by now so please allow me 24-48 hours to contact them to obtain the tracking #. I should notify you soon when we get this information
SHIPPING - WHEN WILL IT SHIP? Orders typically ship within 1-3 business days of payment. (Weekends do not count as business days and we are closed during weekends) We do our best to ship out as quickly as possible. This is reflected in the estimated delivery date you were originally given. We will update you with tracking information as soon as it ships. Thank you and have a nice day
SHIPPING GENERAL REFUND To properly get the refund, you must ship this to our returns center: Here is the address (Enter return address) Please make sure to have tracking # for proof/record and email this to us once its shipped. Sorry it did not work out for you, we will issue the refund within 48 hours of receiving your item. We will still continue to leave you positive feedback and hope you do the same! Thanks and have a great day.
VOLTAGE The item runs on 110V made for North America, however, with a simple transformer or converter which you can find at any local electronics or hardware store, you can use this in your country with no problem! Enjoy! We got a few of these left so order 1 right away and we will get it shipped for you. This is an awesome item!
